Amazon Prime Policy Changes: Customers React to Slower Shipping and Longer Return Times
Amazon has recently made changes to its Prime membership policies, leaving some customers reconsidering the value of the service. Candace (@momma1323) shared her frustrations in a viral TikTok video, expressing disappointment with the shift in benefits for the $180 per year membership. Her video has already amassed over 3.1 million views, resonating with many Prime members who are experiencing similar issues.
Delayed Shipping Times for Prime Members
One of the primary concerns Candace mentions is the decline in Amazon Prime’s 2-day shipping guarantee. Many Prime members, including Candace, are noticing extended delivery times, often ranging from 3 to 5 days, which falls short of the service’s original promise. This change is causing frustration, as quick delivery has been one of the main reasons customers pay for Prime.
Slower Return Process Frustrates Customers
In addition to shipping delays, Candace highlights a significant change in Amazon’s return policy. She explains that customers now have to wait up to 30 days after the company receives the returned item for refunds to process. This longer waiting period is a stark departure from Amazon’s previous, quicker return and refund processes. Candace even shows a screenshot confirming this policy shift, which has left many customers questioning the value of their Prime membership. 
Missing Items and Lengthy Refund Investigations
Another issue Candace discusses is the frequency of missing items in large Amazon orders. While she acknowledges that the company typically offers a refund or sends a replacement item, Amazon has introduced a new requirement. Now, customers must submit documentation when reporting missing items, which is reviewed over a 24 to 48-hour period. This process can delay refunds further, as Amazon conducts internal investigations before deciding whether to approve the claim.
Candace warns that this policy can leave customers at risk of being denied a refund altogether, depending on Amazon’s assessment. For her, this uncertainty has made the Prime membership less appealing.
Prime Members Are Cancelling Their Subscriptions
Candace’s concerns have resonated with many other Prime members, with several commenting on her TikTok that they’ve already canceled their Prime subscriptions. One user mentioned that they still enjoy free shipping on orders over $35 without paying for Prime, while others echoed similar frustrations with the new return and shipping policies.
A former Amazon return center employee commented that Candace’s account might have been flagged for potential fraudulent returns, which could explain why her refunds are taking longer to process. However, not all customers are experiencing the same issues, with some Prime members reporting business as usual when it comes to shipping and returns.
@momma1323 You can’t take away all the benefits and still charge me the same and even continue raising the prices for less. ##amazon##amazonfinds##amazonscam##amazonprime##relatable##fypシ゚viral##foryoupage##fyp##viral##trending##inflation ♬ original sound – • C A N D A C E •
Is Amazon Prime Still Worth It?
The recent Amazon Prime policy changes have left many customers questioning whether the service is still worth its $180 annual fee. With slower shipping, longer return times, and more stringent refund processes, many Prime members are considering canceling their subscriptions. While some have had no issues with the new policies, others are frustrated with the loss of the key benefits that once made Prime appealing.
If you’re an Amazon Prime member, it may be time to reassess whether the service still meets your needs.
